Building on a strong legacy of more than 145 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Customer Experience Specialist – Order Management (Center of Excellence)
Apply for this role
Customer Experience Specialist – Order Management (Center of Excellence)
Apply for this role
About this Position
Accountable for the complex order request process within Henkels consumer division, ensuring quality, agility and reliability to enable business strategy, supporting an amazing customer experience. Interacts and collaborates internally with relevant departments, setting and aligning priorities to meet customer expectations and needs.
What you´ll do
- Manage intricate order processes, ensuring accuracy, availability, and transparency to meet customer needs
- Provide second-level support and resolve exceptions arising from rule-based processes (e.g., consignment stock reconciliation); Serve as the primary contact for complex order requirements, including samples and special equipment, using SAP
- Collect feedback and identify opportunities to enhance customer satisfaction; Maintain customer interaction data into the CRM system to facilitate call planning and data quality
- Manage order processing, resolve supply chain and customer issues, and provide data management; Collaborate closely with internal partners (CSX, CoE, GBS+, SC) via Service Cloud
- Support the implementation 1 of customer experience initiatives, tools, and processes, including testing; Review existing operations and generate ideas for continuous improvement in efficiency and customer experience
- Plan activities based on demand to ensure business continuity and enhance customer satisfaction; Maintain Henkel Corporate Standards, Global SHE, and Sustainability requirements
What makes you a good fit
- Bachelor’s degree in business or a related field
- Possesses at least 3-5 years of relevant working experience in Order Management / Order to Cash/ Customer Service/ Supply Chain
- Demonstrates a strong sense of responsibility and ownership for addressing any issues that arise
- Experienced In order to cash process and cloud-based solutions or ERP systems
- Excellent organizational skills with the ability to plan and execute tasks efficiently and excellent customer focus
- Excellent communication skills in English language
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid and work from anywhere policies
- Diverse national and international growth opportunities
- Globally wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Medical Coverage for employees and eligible dependents
- Additional EPF Contribution
- Dental, Health and Eye Screening etc for employees and eligible dependents
- Discounts on company products
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 25077456
Job Locations: Malaysia, Selangor, Shah Alam
Contact information for application-related questions: Recruitment.SEA@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
About Henkel
FAQ
I am interested in several jobs. Can I apply for multiple positions at the same time?
Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions.
The job offer is written in English – should I write my application in English as well?
Yes, please. As Henkel is an international company you will be working with colleagues from all over the world and English is our official company language. Generally, the ‘rule’ is: please write the application in the same language as the job ad.
Do I get feedback during the application process about the state of my application?
Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.
Can employees move between business areas and/or to a different country?
Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
Here you will get further information on our training programs.
Whom do I contact if I have questions concerning my application?
Our recruiting team will help you with all requests regarding your application. Contact the team here.