Key Account Manager ‏(Technical Sales)

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

YOUR ROLE

• To execute and drive strategic growth initiatives for key customers in Singapore & Malaysia.
• Responsible for establishing strong partnerships with key accounts, capturing new accounts and sales through collaboration with regional teams.
• Recommends solution and perform technical visits (meeting, audits, trials, demonstrations, troubleshooting, etc.) for customers with documentation.
• Develop a strong sales pipeline and strategy for business growth with assigned accounts
• Manage all aspects of the customer relationship, including price negotiation and delivery
• Develop trusting relationships with a portfolio of major clients to ensure continuous growth
• Serve as the main communication between key customers and internal teams
• Troubleshoot any issues and problems (such quality, supply chain and logistic& warehouse) which are faced by customers and deal with complaints to maintain trust and develop customers' satisfaction
• Prepare regular reports of sales progress and forecasts to internal and external stakeholders using key account metrics
• Make recommendations to the management team on business development activity and on how the company can improve the marketability of its products in target markets
• Responsible for product recommendation, customized product applications, new product demonstration and troubleshooting for customers.
• Project management and coordination on technical aspects of product application. Is responsible to work closely with global team and align on key projects and business priorities
• Responsible to conduct product application and/or technical training for customers and internal team

YOUR SKILLS

• Degree in Chemistry, Material Science, Engineering or equivalent
• Over 5 years of experience in Technical Sales, preferably with knowledge and experience in electronic industry, on adhesives, circuit board protection or thermal management material
• Fluent in English communication and presentation skills
• Strong analytical, decision making and problem-solving skills
• Willing and able to travel within Singapore/Malaysia

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.