Building on a strong legacy of more than 145 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Application Engineer SEA excl ID
Apply for this role
Application Engineer SEA excl ID
Apply for this role
About this position
What you´ll do
- Provide expert product recommendations, customized applications, and demonstrations to customers, while troubleshooting issues as needed.
- Consult with customers to offer tailored solutions that deliver value for their specific use cases.
Conduct on-site technical visits, including meetings, audits, and demonstrations, ensuring all activities are documented in CRM and LIM systems. - Utilize application equipment to enhance customer processes related to adhesives, providing effective solutions.
- Gather customer feedback to optimize service quality and identify new sales opportunities for colleagues.
- Report quality issues and customer claims to the appropriate internal teams (including CCMS/CAPRIS).
- Improve customer experience by optimizing automated interactions and enhancing remote engagement.
- Identify and implement opportunities to add customer value through remote tools (e.g., AR, VR).
- Oversee laboratory sample work, prioritizing tasks and communicating technical results to customers.
- Deliver product application training and technical coaching to field sales teams and customers.
- Serve as a liaison, collaborating with internal teams such as Sales, Marketing, Product Development, Innovation, and Technical Services.
- Promote internal innovations and best practices across different customer accounts.
What makes you a good fit
- Technical Expertise: Strong experience in ADP and Albert Digital Tools to support advanced technical solutions and optimize customer interactions.
- Operational Excellence: Proven track record in Lean Management, Process Excellence, and Project Management to streamline processes, drive efficiencies, and ensure top-quality results.
- Quality and Risk Management: Expertise in Quality Management and Risk Assessment to identify and mitigate potential risks while ensuring the highest standards of performance.
- Collaboration and Training: Skilled in preparing Training Programs, fostering collaboration across cross-functional teams, and delivering training to both field sales teams and customers.
- Business Acumen: Solid foundation in Finance, Marketing, and Sales, ensuring a strategic approach to customer needs and internal collaboration that drives business growth.
- Customer-Centric Focus: Strong ability to leverage digital tools and customer feedback to continuously enhance the customer experience, optimize service delivery, and identify new opportunities for growth.
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid and work from anywhere policies
- Diverse national and international growth opportunities
- Globally wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Medical Coverage for employees and eligible dependents
- Provident Fund
- Annual Physical Examination for employees
- Discounts on company products
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 24074529
Job Locations: Thailand, Chon Buri, Sriracha Chonburi
Contact information for application-related questions: Recruitment.SEA@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
About Henkel
FAQ
I am interested in several jobs. Can I apply for multiple positions at the same time?
Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions.
The job offer is written in English – should I write my application in English as well?
Yes, please. As Henkel is an international company you will be working with colleagues from all over the world and English is our official company language. Generally, the ‘rule’ is: please write the application in the same language as the job ad.
Do I get feedback during the application process about the state of my application?
Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.
Can employees move between business areas and/or to a different country?
Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
Here you will get further information on our training programs.
Whom do I contact if I have questions concerning my application?
Our recruiting team will help you with all requests regarding your application. Contact the team here.