Building on a strong legacy of more than 145 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Global Quality Key Account Manager (d/f/m)
Apply for this role
Global Quality Key Account Manager (d/f/m)
Apply for this role
About this position
At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth. Dare to make an impact?
What you'll do
Based in Düsseldorf, Heidelberg, or Montornes
This position aims to represent Henkel AG at our key accounts and represents the key accounts at Henkel! The role will be key and pivotal in liaising and coordinating the launch of new projects, ensuring the proper visibility to any possible quality issues, and driving improvements company wide.
- Work hand in hand with the Global Business Manager in Adhesive Technologies and the relevant customer contact for each assigned key account, in order to give and receive feedback on performance, as well as to align on improvement needs, and agree on priorities
- Drive corrective & preventive actions plan globally, working with the relevant functions to close gaps in our ability to consistently meet quality requirements of our key accounts
- Ensure an understanding of customer requirements of our key accounts globally within our manufacturing network and central functions
- Develop Henkel quality capabilities and competencies to meet established and new customer key account expectations
- Establish and manage customer specific reporting/tracking systems which create visibility to performance against key performance indicators
- Develop & maintain contact with customer representatives to foster a collaborative relationship for all quality relevant topics and new projects
- Assume direct ownership of critical, high impact customer dissatisfaction concerns or issues impacting key accounts
- Coordinating and leading a resolution with the key stakeholders either internal or external
- Work in collaboration all regions and other Global Quality Key Account Managers to identify and share quality related best practices for implementation across the organization
- Participating in APQPs for new project launches, ensuring customer requirements are integrated within the project organizations
What makes you a good fit
- Bachelor's degree in engineering, chemistry, automotive or related field of study
- Minimum 5 years total professional experience in the automotive industry, with 2+ years quality and/or customer facing role
- Analytical and problem-solving skills; Expert level to known problem solving methodologies utilizing PDCA thinking, such as A3, 8D, and Six Sigma; Applied knowledge of LEAN principles and tools
- Understanding of and practical experience with relevant management systems standards (ISO 9001, IATF 16949, Core Tools)
- Basic understanding of SAP or other similar ERP systems, with particular knowledge of the Quality Module within this system is a strong asset
- Demonstrated passion and effectiveness in driving cultural transformation through coaching and engaging with people to drive continuous improvement and better customer experience(s)
- Fluent English skills, second language is a strong advantage (Spanish, German, French)
- Ability to travel globally up to 30 %
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 24073264
Job Locations: Germany, Baden-Württemberg, Heidelberg | Germany, North Rhine Westphalia, Düsseldorf | Spain, Catalonia, Montornes del Valles
Contact information for application-related questions: Recruitment-Germany@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
About Henkel
FAQ
I am interested in several jobs. Can I apply for multiple positions at the same time?
Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions.
The job offer is written in English – should I write my application in English as well?
Yes, please. As Henkel is an international company you will be working with colleagues from all over the world and English is our official company language. Generally, the ‘rule’ is: please write the application in the same language as the job ad.
Do I get feedback during the application process about the state of my application?
Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.
Can employees move between business areas and/or to a different country?
Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
Here you will get further information on our training programs.
Whom do I contact if I have questions concerning my application?
Our recruiting team will help you with all requests regarding your application. Contact the team here.