Building on a strong legacy of more than 145 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Technical Support Specialist - Internal Tools
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Technical Support Specialist - Internal Tools
Apply for this role
About this position
At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you are up for challenging the status quo, join our team of pioneers and make your mark on the future with us.
Do you dare to make an impact?
What you'll do
- Resolve tickets and provide technical support to internal employees, addressing issues related to internal tools and systems
- Communicate with stakeholders across the globe to understand and address their technical needs, ensuring timely and effective solutions
- Be the key touchpoint between developers and users, translating technical language into clear, understandable communication for non-technical employees to implement business solutions
- Use your Sherlock Holmes skills to investigate and connect the dots when troubleshooting complex issues, identifying patterns and root causes
- Maintain a curious explorative mindset, continuously learning about new features and functionalities within our systems
- Collaborate with cross-functional teams to offer efficient global support, ensuring smooth and seamless operations for employees worldwide
- Assist with onboarding and provide training to internal users, helping them get the most out of internal tools
- Document solutions and research new ways to improve system performance and user experience
- Support internal tool updates and optimizations in partnership with the development team
What makes you a good fit
- Proven experience in technical support or IT support, with a knack for solving problems and offering clear solutions
- Excellent communication skills, with the ability to communicate with stakeholders across the world in fluent English
- Strong team player with the ability to collaborate effectively across teams and time zones
- A passion for research and continuous learning, particularly in the realm of software and system tools
- Experience resolving tickets and working with ticketing systems to ensure timely issue resolution
- A curious, explorative mindset and a natural inclination to dig deep to find solutions
- Experience with Planisware (PLW) systems is a plus, but not required
- Ability to work independently while also leveraging your team for support and collaboration
BENEFITS WE OFFER
- 13th salary
- Performance-based bonus up to 134%
- Financial bonus for referring a suitable candidate from 500 to 1000 EUR gross
- Meal contribution also during days off
- Cafeteria benefit system
- Henkel Shop
- Henkel Kindergarten
- Life Insurance
- Health care package
- Relocation bonus
- 5 Sick days per year
- Home Office possibility
- Extra paid days off for special life events
At Henkel, we come from a broad range of backgrounds, perspectives and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
Minimum salary: 1400 EUR gross (Of course, an overpayment is possible depending on the respective training, qualification and professional experience. The gross salary is based on these aforementioned criteria and is finally determined after the personal interview.)
JOB ID: 25074629
Job Locations: Slovakia, Bratislavsky Kraj, Bratislava
Contact information for application-related questions: recruitmentslovakia@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
About Henkel
FAQ
I am interested in several jobs. Can I apply for multiple positions at the same time?
Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions.
The job offer is written in English – should I write my application in English as well?
Yes, please. As Henkel is an international company you will be working with colleagues from all over the world and English is our official company language. Generally, the ‘rule’ is: please write the application in the same language as the job ad.
Do I get feedback during the application process about the state of my application?
Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.
Can employees move between business areas and/or to a different country?
Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
Here you will get further information on our training programs.
Whom do I contact if I have questions concerning my application?
Our recruiting team will help you with all requests regarding your application. Contact the team here.