Building on a strong legacy of more than 145 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Customer Development Assistant Manager
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Customer Development Assistant Manager
Apply for this role
About this position
About this Position
- Support continuous business growth by ensuring all customers order are processed and delivered on time in full.
- Provide excellent service to external customers by collaborating with different internal stakeholders within Henkel (e.g. Sales team, Finance/ Credit Controlling team, and Customer Service Support (CSS) team in GBS Shanghai).
- Creates plans/strategies to improve customer service level and customer experience and achieve the long-term goal of enhancing sales for the product.
- Be the SC single contact window for commercial team by consolidating voice of Supply Chain internally.
- Forecasting customer demand and developing supply plans to enable promotions and new product launches with the customer.
What you´ll do
- Order Management: Manage sales orders, including approval process, requirements identification, confirmation, and follow-up. Liaise with CSS Team in GBS Shanghai, to ensure orders key in accurately, goods delivered, timely credit and debit note processed.
- Reviews existing customer handling/satisfaction policies and monitors the current status of the customer care department.
- Drive optimization and efficiency on operation/process and SC KPI. (e.g. order automation).
- Acts an important role to communicate with commercial team, customers, and supply chain.
- Meeting participation and involvement (e.g. PPT preparation).
- Drive and facilitate S&OP process and KPI achievement.
What makes you a good fit
- Bachelor Degree.
- 4+ years solid experience in Supply Chain, transportation Management in a multinational company, FMCG industry is preferred.
- Strong ERP knowledge, SAP background is preferred. Strong PC skill, familiar with office software.
- Strong problem solving, communication and data analytical skills.
- Analytical mind with customer service orientation and strong business acumen.
- Have experience in completing projects independently.
- Have experience to deal with warehouse/logistics daily operation.
- Fluent in Chinese and English (verbal and written).
- Regular review with customer or management team with experienced skill on Microsoft Office (PPT, Excel, Word, Outlook etc).
- Prior working experience in big FMCG and Customer Supply Chain/Planning.
- Expertise in SAP and competence with MS software and strong analytical skills.
- Able to challenge status quo and improve existing process.
- Professional background on Supply Chain and Project support.
- Fast learner, great team leader with responsibilities.
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid and work from anywhere policies
- Diverse national and international growth opportunities
- Globally wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Comprehensive Group Insurance Scheme
- Medical Insurance cover for dependents
- Annual Physical Examination
- Supplementary Pension Plan
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 25074577
Contact information for application-related questions: Henkel.GCN.Recruitment@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
About Henkel
FAQ
I am interested in several jobs. Can I apply for multiple positions at the same time?
Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions.
The job offer is written in English – should I write my application in English as well?
Yes, please. As Henkel is an international company you will be working with colleagues from all over the world and English is our official company language. Generally, the ‘rule’ is: please write the application in the same language as the job ad.
Do I get feedback during the application process about the state of my application?
Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.
Can employees move between business areas and/or to a different country?
Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
Here you will get further information on our training programs.
Whom do I contact if I have questions concerning my application?
Our recruiting team will help you with all requests regarding your application. Contact the team here.