Specialist Customer Service Experience Supply & Stock

What you'll do

• Accountable for securing supply & stock management shortages, ensuring agility and reliability, supporting an amazing customer experience.
• Interacts and collaborates internally with relevant departments, setting and aligning priorities to meet customer expectations and needs. 
• Accountable for complex decision related supply and stock management activities without direct customer interaction, adopting customer centricity mindset within day-to-day interactions with stakeholders (set and meet expectations, stress-free experience, maintain a positive & professional demeanor). 
• Stock Management: Orchestrate and prioritize customer needs vs. Supply Chain capabilities, monitoring stock levels (incl. material lifecycle) to secure availabilities to fulfill incoming customer and intercompany orders, while minimizing costs.
• Manage stock (cross SBU) in case of shortages and force majeurs, prioritizing cases based on customer segmentation/ delivery priority rules & SBU policies.
• Manage customer batch prolongation requests and material lifecycle phase in/out in collaboration with CSX/ Supply Planning and GBS+. 
• Customer Relationship Management (CRM) Data: Enter relevant information into the customer relationship management system after each contact with relevant team responsible to solve a customer request or issue and to ensure that the organization has quality data to enable effective customer retention and business development activities. Schedule follow-up actions. 
• Customer Experience Service Strategy
• Customer Service Experience Operations: Provide a quality service to customers indirectly, supporting the identification of opportunities to secure new business or support retention.
• Responsibilities may include resolving supply chain/ customer issues and/or providing/managing data.