Building on a strong legacy of more than 145 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Integrated Steering & Reporting (ISR) Platform User Support Analyst
Apply for this role
Integrated Steering & Reporting (ISR) Platform User Support Analyst
Apply for this role
About this position
At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you are up for challenging the status quo, join our team of pioneers and make your mark on the future with us.
Do you dare to make an impact?
What you'll do
Join Henkel as “ISR User Support Analyst” and enable our users to take full advantage of our Integrated Steering & Reporting (ISR) platform. By providing exceptional user support and guidance, you will play a crucial role in enhancing data-driven decision-making across Henkel Adhesives.
Your primary responsibility will be to manage the central communication with the ISR user base by providing 1st & 2nd level user support. The role focuses on ensuring seamless user experience through efficient access management, troubleshooting support, and quality assurance. Additionally, you will be further developing our documentation, governance and trainings to improve our collaboration with our business stakeholders.
We are looking for team members who are eager to grow and contribute to a culture of excellence in a dynamic environment and to:
- Manage and process user requests by email and MS Teams
- Champion and improve a professional user access management
- Guide users to resolve their problems with troubleshooting support
- Pioneer solutions for ad-hoc problems not covered by documentation
- Improve process documentation & trainings
- Execute regular system quality checks
- Analyse system KPIs to derive insights for tool improvements and trainings
What makes you a good fit
- Proven experience in service desk support, sales assistance or customer support
- Excellent communication skills with the ability to convey information clearly
- Advanced proficiency in English, both spoken and written
- Intermediate proficiency in MS Office (Outlook, Excel, PowerPoint)
- Familiarity with data solutions such as ERP (SAP, Oracle) or BI (Power BI, Tableau)
- Proactive working style and solid analytical skills
- Ability to manage stakeholders from various functions and (ideally) ability to translate business requirements into actionable items
- Eagerness to learn and agile mindset
BENEFITS WE OFFER
- 13th salary
- Performance-based bonus up to 134%
- Financial bonus for referring a suitable candidate from 500 to 1000 EUR gross
- Meal contribution also during days off
- Cafeteria benefit system
- Henkel Shop
- Henkel Kindergarten
- Life Insurance
- Health care package
- Relocation bonus
- 5 Sick days per year
- Home Office possibility
- Extra paid days off for special life events
At Henkel, we come from a broad range of backgrounds, perspectives and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
Minimum salary: 1 450 EUR gross (Of course, an overpayment is possible depending on the respective training, qualification and professional experience. The gross salary is based on these aforementioned criteria and is finally determined after the personal interview.)
JOB ID: 24073357
Job Locations: Slovakia, Bratislavsky Kraj, Bratislava
Contact information for application-related questions: recruitmentslovakia@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
About Henkel
FAQ
I am interested in several jobs. Can I apply for multiple positions at the same time?
Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions.
The job offer is written in English – should I write my application in English as well?
Yes, please. As Henkel is an international company you will be working with colleagues from all over the world and English is our official company language. Generally, the ‘rule’ is: please write the application in the same language as the job ad.
Do I get feedback during the application process about the state of my application?
Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.
Can employees move between business areas and/or to a different country?
Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
Here you will get further information on our training programs.
Whom do I contact if I have questions concerning my application?
Our recruiting team will help you with all requests regarding your application. Contact the team here.