Export Customer Service

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

YOUR ROLE

• Proactive order management and process of Henkel Affiliate orders from creation to invoicing, including Henkel Affiliate communication and interaction, facilitating resolution of Foreign Trade, invoice disputes and resolving stock issues.
• Liaise with the regional logistics teams to ensure all export documentation and export requirements are met.
• Liaise regularly with other functions such as Customer Service Support, Control Tower and Supply Planning, to ensure excellent Replenishment Service Level delivery to our Henkel Affiliates.
• End to end order management to ensure excellent Customer Experience.
• Involvement in Claims Management.
• Support continuous improvement initiatives.
• Monitoring of returns and credit / debit Notes.
• Solve upcoming escalations with high pressure (e.g. avoid line stop at end customer).
• Work proactively to ensure all local SHE objectives are achieved, whilst working in compliance with SHE regulations.

YOUR SKILLS

• Experience gained from working within a previous Customer Service role.
• An understanding of export logistics processes.
• Knowledge of DG (dangerous goods) relating to logistics & shipping would also be beneficial.
• Good administration and IT skills with experience of using SAP.
• Experience with Service Cloud’s e.g., Sales Force.
• Excellent problem solving and communication skills.
• Excellent organisation and prioritising skills.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.